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Cancellations, Return & Refund Policy

E-Shop is providing a 15-day money back guarantee from the day of the product is delivered to the shipping address. If you are not fully satisfied with the product you purchased from us with money back guarantee, you can return the product back to us within 15 days from the date of receipt of your delivery. But the product should be returned with its original packing, and supplied accessories, freebies or booklets if any.

The below mentioned categories / products are not applicable to be returned under our Return Policy for various safety and genuine reasons.

  • Perishable products like flowers, food items, oils, chocolates and so on are not returnable.
  • Electronic Products & accessories
  • Jewellery includes Body piercing items are not returnable
  • Dress materials including inner wears
  • Gift vouchers
  • Manufacturer sealed branded products
  • Electronic data based products / downloadable products like apps, E-books, softwares, audio / video cds, games cds and game consoles
  • Health care products & Stationary materials

Product returning conditions

  • In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his end. This should be reported within 21 days of receipt of the product delivery. For books, VCDs, DVDs, software products, the matter should be reported within 4 days.
  • Unused / unopened products without making dirt or damages can be returned
  • Product should be returned with its original packing along with price tag, invoice, stickers, accessories or user guide whatever supplied.
  • We cannot assure the refund of your order amount if the product you have returned doesn’t reach us or reached in damaged conditions. So we request you to make a careful and safe packing while returning the product. (Refer Procedures and packing tips for returning the product)
  • 100% refund will be given only if the reason and returned product complies with our Policies
  • When the product you received varies from the product you ordered can be returned and we will replace the same with high priority.

Cancellations & Refunds

  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them
  • If you cancel the order before your product is shipped, you will get the entire amount refunded.
  • No cancellations are entertained for those products that the Eshopchennai.com marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • Cancellations of Orders are accepted only before the product has been shipped and amount will be refunded back to your bank account or credit card account.
  • Refund amount for the returned product will be issued as cheque in favor of billing name of the customer entered at the time of product order or through bank transfer
  • Your cheque will be sent via courier to the Billing address provided at the time of product order.
  • Refund process may take a minimum of 7 working days to a maximum of 10 working days from the date of receipt of the product returned.
  • You can also request a refund in the form of ordering an alternate product of same value. For details call our customer care.
  • Any product returned without a valid, unreadable serial no or eshop Chennai’s PIN (Product Identification Number) stickers removed is not eligible for refunds.